Approved story
An enquiry email, a draft for approval, and an after-hours call. Plays in 2:30 at 1x. Approved: hand-written, version 1.
- Email arrives at 17:42Stage direction: Inbox on the left. The firm closed twelve minutes ago.Jordan Whitfield <jordan.whitfield@example.com>Question about custody and moving
Hi, My ex and I separated last year. We have two kids (6 and 9) and no formal custody order, we've just been working it out between us. I've been offered a job in Sacramento starting in March and I'm not sure what I'm allowed to do. Are you taking new clients? I'm in Altadena. Thanks, Jordan
- AI triage (owner-facing)Stage direction: Owner-facing only. The customer never sees the triage.
- Category
- Child custody: parental relocation (move-away)
- Urgency
- medium: Job starts in March; no order in place yet
- New client
- yes
- Conflict check
- pending
- Route to
- Elena Vasquez (custody and relocation)
- Flags
- No legal advice in the reply
- Do not confirm representation before the conflict check
- Ask for the other parent's full name for the conflict check
- Dashboard ticks
leads +1Enquiry email triaged
- AI draft, awaiting approvalStage direction: Drafted in the firm's voice from the approved tone samples. Marked awaiting approval.To jordan.whitfield@example.comrequires approvalRe: Your message to Arroyo Family Law
Dear Jordan, Thank you for writing to Arroyo Family Law, and for telling us a little about your situation. Questions about children and a possible move are some of the most important a parent can ask, and we're glad you reached out before making any decisions. We are taking new clients. The first step is a consultation with attorney Elena Vasquez, who handles matters like the one you describe. Before we can schedule it, we run a short conflict check, which needs the full name of your children's other parent. You can reply here with that name, or call our office at (626) 555-0150 and Rosa will take it down and find you a time. Please note that this email doesn't create an attorney-client relationship and isn't legal advice; that begins once we've met and reviewed the details with you. Warm regards, Rosa Ibarra Office Manager, Arroyo Family Law 301 E Colorado Blvd, Suite 420, Pasadena, CA 91101 (626) 555-0150
- Dashboard ticks
awaiting-approval +1Draft reply waiting for a lawyer
- Elena Vasquez approvesStage direction: One click. Elena reads it on her phone on the way out.
One click. Draft “draft” is approved.
- Dashboard ticks
approved +1Approved by Elena Vasquez
- Dashboard ticks
awaiting-approval -1Draft approved
- Send (simulated)
Reply marked approved and queued in the firm's own mailbox. This is a demo: nothing leaves the app.
- Owner's phoneNew enquiry: Jordan Whitfield, Altadena, new client, custody / move-away. Conflict check pending (other parent's name requested). Reply approved by Elena at 5:48pm.
- Incoming call at 20:52 from Dana OkaforStage direction: Part two. The office has been closed for three hours.
(626) 555-0188 rings for 15 seconds.
- Missed (after hours)
Nobody picks up.
- Voicemail prompt; caller presses 1 at 1:24 (consent logged)
You've reached Arroyo Family Law. Our office is open Monday to Friday, 9 to 5:30. Press 1 to get a text from us and we'll have someone call you back on the next business day, or stay on the line to leave a message. If you are in immediate danger, hang up and call 911.
- AI assistant textsHi, this is Arroyo Family Law. I'm an AI assistant for Arroyo Family Law, texting because you pressed 1. The office is closed right now (open Monday to Friday, 9:00 to 5:30). I can't discuss legal matters by text, but a person from our office can call you back tomorrow. Would the morning or the afternoon be better? If you are in immediate danger, please call 911. Reply STOP any time to opt out of texts.typing 2s before this
- Customer textsMorning. It's about a divorce, my husband filed last week and I don't know what to do
- Dashboard ticks
leads +1After-hours caller replied by text
- AI assistant textsThank you, and I'm sorry you're dealing with this tonight. I'll make sure Rosa, our office manager, calls you tomorrow morning between 9:00 and 11:00. She'll take a few details and set up a time with an attorney. I can't go into the details by text, but she can. Could I have your name for the call-back?typing 4s before this
- Customer textsDana Okafor
- AI assistant textsThanks, Dana. Rosa will call you tomorrow between 9:00 and 11:00am at this number. If you'd rather call us first, it's (626) 555-0150. Reply STOP to opt out of texts.typing 2s before this
- Booking confirmedCall-back from the officecall-back: 2026-11-11, 09:00 to 11:00, for Dana Okafor
- Dashboard ticks
booked +1Call-back window promised; Rosa's task list
- Owner's phoneStage direction: On Rosa's task list for 9am. The caller's own words are kept for her; the AI never repeated them.After-hours call 8:52pm: Dana Okafor, (626) 555-0188. Says her spouse filed last week. Call-back promised tomorrow 9:00 to 11:00am. No legal discussion by text.