Text message consent and program terms
How you agree to get texts from BookItSolid's AI assistant, and what you are agreeing to. Last updated November 9, 2026.
In plain words
- You only get texts if you press 1 on a phone call. Nothing else signs you up.
- Message frequency varies. A normal conversation is 4 to 12 texts. Message and data rates may apply.
- Reply STOP to opt out. Reply HELP for help.
- We do not share your mobile number or your consent with anyone for marketing or promotion.
- The first text says it is from an AI assistant.
The program
BookItSolid AI Text Assistant sends texts for local businesses that use BookItSolid: auto repair shops, heating, cooling and plumbing companies, and small law firms in California.
The texts are customer care. They answer the question you had when you called and offer a time to book a visit. They are not advertising, and we do not text lists of people.
How you agree: press 1
There is one way to opt in. You call a business that uses us. If no one can answer, a recorded greeting plays. To get a text, you press 1 on your phone keypad. If you do not press 1, you get no text.
Thanks for calling. We cannot pick up right now. Press 1 and our AI text assistant will text you at this number to help you book a visit. By pressing 1 you agree to get texts from the AI assistant of the business you called, sent through BookItSolid, about your missed call and booking a visit. Message frequency varies. You only get texts after you press 1, and only about your call. A normal conversation is 4 to 12 texts. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of any purchase. Our terms and privacy notice are on our website.
The same words in writing:
By pressing 1 you agree to get texts from the AI assistant of the business you called, sent through BookItSolid, about your missed call and booking a visit. Message frequency varies. You only get texts after you press 1, and only about your call. A normal conversation is 4 to 12 texts. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of any purchase. Our terms and privacy notice are on our website. See /sms-consent, /terms and /privacy.
Proof that you agreed
When you press 1, we save your phone number, the time, the business you called and the exact words you heard. We keep this record for 4 years so we can show you agreed. We never share it for marketing.
Sample texts
Words in [square brackets] are filled in for each business and caller.
Hi, this is the AI assistant for [Business name], sent through BookItSolid. I'm an AI, not a person. You pressed 1 after your call, so I can help book a visit here. What do you need help with? Message and data rates may apply. Reply STOP to opt out, HELP for help.
[Business name]: Thanks, [First name]. The shop is open [Hours] and the advisor confirms pricing after a look at the car. I can book you for [Day] at [Time]. Does that work? Reply YES to book or tell me another time.
You're booked for [Day] at [Time] with [Business name]. Reply here if anything changes. To reach a person, call [Business phone number]. Reply STOP to opt out.
The first text always says it is from an AI assistant, names the business, and tells you how to stop.
How many texts, and what they cost
Message frequency varies. You only get texts after you press 1, and only about your call. A normal conversation is 4 to 12 texts.
Message and data rates may apply. BookItSolid charges you nothing for the texts. Your phone plan decides what your carrier charges.
Consent is not a condition of buying anything. You can call the business back instead.
How to stop the texts, and how to get help
To stop, reply STOP to any text. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT work too. You get one last text to confirm, and then nothing more.
BookItSolid: You are unsubscribed. You will get no more texts from the AI assistant. Reply START to opt back in.
For help, reply HELP or INFO to any text. You can also ask the person who showed you this demo. To talk to a person about your car, your system or your case, call the business you phoned.
BookItSolid AI assistant: to talk to a person, call the business you phoned during its open hours. Message and data rates may apply. Reply STOP to opt out.
If you stopped by mistake, reply START or UNSTOP to the same number and the assistant picks up again. Stopping the texts never costs you anything and never changes how the business treats you.
Your mobile number and privacy
We do not share your mobile number, or your text opt-in and consent, with any third party or affiliate for marketing or promotion. The companies that deliver the texts and run the AI do so only for us. They are named in the privacy notice.
Read the privacy notice at /privacy and the terms of use at /terms.
AI assistant and carriers
The assistant is an AI, not a person. It says so at the start of every conversation, as California Business and Professions Code section 17941 asks. You can ask for a person at any time.
Carriers and Twilio are not liable for delayed or undelivered texts. Texts are for numbers in the United States, and you must be 18 or older.
Questions
For questions about the text program, reply HELP to any text, or ask the person who showed you this demo.